Service Desk Engineer

Goldtech Resources is seeking a skilled Service Desk Engineer to join our dynamic team in Bali. As a Service Desk Engineer, you will be responsible for providing excellent technical support and assistance to our employees and clients, ensuring smooth and efficient operations.

This is a full-time position located in one of the beautiful areas of Bali, offering a unique work environment with a great quality of life.

If you are passionate about technology and customer service, and you want to work in a vibrant and diverse workplace, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Provide technical support and assistance to employees and clients via phone, email, and chat.
• Resolve hardware, software, and network issues promptly and efficiently.
• Document and track all service requests and incidents.
• Monitor and maintain the performance of the IT infrastructure.
• Escalate complex issues to the appropriate teams for further resolution.
• Stay up-to-date with the latest technology trends and best practices.
• Provide training and guidance to less experienced team members.
• Ensure compliance with IT policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a Service Desk or IT Support role.
• Strong knowledge of ITIL framework and best practices.
• Familiarity with operating systems (Windows, macOS, Linux) and common applications.
• Good understanding of networking concepts and protocols.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.

🛠️ Keahlian

Lowongan Terkait