Customer Service

We're looking for a passionate Customer Service Representative to join our dynamic team at CV Kencana Mega Sentosa in Jakarta Utara. In this role, you'll be the face of our company, ensuring our customers have a seamless and enjoyable experience.

CV Kencana Mega Sentosa is a growing retail company specializing in home and garden products. We're committed to providing top-notch customer service and are always looking for talented individuals to help us achieve our goals.

📋 Tanggung Jawab Pekerjaan

Responsibilities:
1. Handle customer inquiries and complaints via phone, email, and chat.
2. Provide excellent customer service by being friendly, patient, and professional.
3. Resolve customer issues promptly and efficiently.
4. Maintain accurate records of all customer interactions.
5. Assist in developing and implementing customer service improvement initiatives.
6. Stay up-to-date with company policies and procedures.

🎓 Kualifikasi & Syarat

Requirements:
1. Minimum 1 year of experience in customer service or a related field.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving abilities.
4. Ability to work well under pressure and meet tight deadlines.
5. Fluency in Indonesian and English is a plus.
6. High school diploma or equivalent.

🛠️ Keahlian

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