IT Helpdesk & Support Specialist - Jakarta

Join Rumah Sakit Mitra Keluarga, a leading healthcare provider in Indonesia, as an IT Helpdesk & Support Specialist in Jakarta. In this dynamic role, you will be the first point of contact for IT-related inquiries, ensuring seamless technical support for our staff. You'll leverage your expertise in IT infrastructure, troubleshooting, and customer service to maintain the hospital's operational efficiency.

At Rumah Sakit Mitra Keluarga, we are committed to providing high-quality healthcare services. As an IT Helpdesk & Support Specialist, you'll play a crucial role in supporting our healthcare professionals, ensuring that our IT systems run smoothly and efficiently. This position offers a unique opportunity to work in a fast-paced, challenging environment where your skills and knowledge will be put to good use.

In this role, you will handle a wide range of IT issues, from hardware and software problems to network connectivity issues. You will also provide training and guidance to staff on how to use various IT systems effectively. Your strong problem-solving skills and ability to communicate clearly will be essential in this role.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to staff, ensuring minimal downtime and maximum productivity.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Document and track IT incidents and resolutions.
• Assist in the implementation of new IT systems and software.
• Provide training and guidance to staff on IT systems and best practices.
• Monitor and maintain IT security protocols.
• Collaborate with the IT team to ensure the smooth operation of the hospital's IT infrastructure.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support roles.
• Proficient in using IT support tools such as ServiceNow, Jira, and Confluence.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with network protocols and troubleshooting techniques.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are a plus.

🛠️ Keahlian

Lowongan Terkait